How we work – Our Promise
We have all been there, constantly calling late contractors, upset about soaring costs and receiving inferior service to what we thought we signed up to!
This is why we operate with A Promise – a clear and concise contract is a Promise to You – Our Customer that you will get what you wanted and paid for!
We are very proud at Smart Space Group from our approach to project delivery. Being trained and keen on appropriate project management philosophy, we are highly regarded by our customers for clear communication, involvement with all parties and hassle free execution. Every project has a direct directors’ level supervision and we do not shy from implementing appropriate physical asset management methodologies.
Our typical project will consist of the following (all forming our overall Promise):
We meet with You and take the clear brief of what you want to achieve
We translate that brief into clear Needs Analysis, that becomes a part of the contract
Based on the Needs Analysis, we prepare a full quote for you
If you are happy, we sign the Contract
At the early stage of the project, we prepare detailed design, this will include all the necessary drawings (e.g. overlay of architectural drawings with structured cabling, provide drawings of equipment we are going to install, provide load schedules and electricians)
We prepare a clear plan and agree it with you and other involved parties, such as architect, building contractor, M&E consultants, interior designer
We discuss all elements of our work with all involved parties to avoid misunderstandings and achieve the best result, attend any meeting necessary to resolve any issues or work around the constraints that often arise during the project
Following the design and supply of the structured cabling, we test all the cables before the walls are closed to avoid any issues when the equipment is put in
Once the site is ready for us (most of the equipment can only be put in once the most dusty works are finished) we deliver and install all of the equipment; usually the systems are pre-built and tested off site to avoid any surprises on site and minimise the time we occupy your property
Following the installation, everything is tested and labelled, so there is no ambiguity which cable or socket does what, this is done to match the interior design
The final part is programming and customisation of the system to match the individual needs of the system users; lighting and remotes are normally programmed with what was agreed but we allow the changes within a few weeks following your move in to incorporate the feedback; lighting is always subject to setting the “moods” or scenes after an agreed period of use, once you are comfortable with them; only after that we engrave the keypads
We then train you on the system, so you are comfortable to use and can maximise the potential of your intelligent home
Before we finish, we deliver full user manual, set of drawings and O&M documentation
As standard, our systems come with 12 months installation warranty, plus we normally give you a 6 or 12 months free of charge support contract, in case you want to change or tweak something
We then also offer a further maintenance contracts with fixed response time based on Service Level Agreements
What our clients say about us
- Installation: Bedroom cinema retrofit, multi room audio, media roomMark, London, N1
The solutions were excellent from a technical point of view especially. There was some good creative thought behind the system to use and the alterations to the rooms. […]I think the solutions were much better that what I would have come to left to my own devices. […] I was very happy with the solution.
Your performance as a company was very impressive […]. In particular, working flexibly was a real bonus […] I prefer not to use my holiday on home improvements! The work result was very good as mentioned above, and I particularly liked the way that you presented a range of options without making me feel pressured to go for the most expensive. […]
Overall satisfaction was very high and not only would I recommend you to others (in fact I already have) but I would also have no hesitation in getting you to help with further additions down the line!
I thought the cost was reasonable given the standard of service, which I thought was very good indeed.
The system is absolutely great, I cannot fault it.
- Installation: whole house structured cabling, dedicated home cinema, Crestron control system, multi-room audio and video, wired and wireless data network, door entrySue, London, NW10
Smart Space Group has done a great job delivering the cinema room. From the design planning stage to the actual installation everything was checked, monitored and the end result has been absolutely fantastic.
My lasting impression is that the attention to detail on the design and aesthetic as well as the sound and visual qualities of the actual equipment was at the same level. I think it is really important when you are designing a home and you want it to look fantastic and also want it to function brilliantly. There are companies, I believe, that pay more attention to just the audio-visual side of things without really taking into account how it fits into design ethic of the rest of the environment. That is where I would say Smart Space Group were really brilliant and obviously the service ethic was really up to scratch. I was very happy with the efficiency.
The quality of sound and image have just been very exiting actually and something that we can show off to either potential clients or just to our friends that are coming over for a movie night. So there is no need to ever go out again!
- Installation: upgrade of existing control system from Philips Pronto to RTI with full iPad control of all the AV systems and Lutron lighting, upgrade of multi-room audio and video and CCTV with remote accessSimeon, Belgravia, SW1X
The system is much improved in its functionality. The old system in the living room used to frequently freeze and need resetting, that problem is solved; it has not required a single “hard reset” since the upgrade.
The control system works well. There is no delay in the switching on of the TV in the living room which is a big improvement on the old control system, which had to be pressed several times before it registered.
I found the communication excellent, they have always returned any phone call quickly and when needed urgently someone has always been out within 24 hours (normally less).
The team seem to be able to interpret the needs of the installation well and act upon them.
- Installation: structured cabling retrofit, multi room audio, living room home cinema, Crestron control systemTanya, London, N1
We were incredibly satisfied with the multi room audio system that Smart Space Group installed in our flat. It sounds amazing and we have had so many comments from friends about the sound and how sophisticated the speakers look set into the ceiling, with no visible wires.
Smart Space Group provided us with many options on speakers / systems with different prices attached and took us through all the pros / cons of each choice. Then they integrated the home cinema system and my music playlist with speakers in each of the living room , bedroom and bathroom. I can choose to play music in the bedroom while my husband is watching a movie in the living room and all the zones can be controlled from my mobile so it is very simple and very impressive when friends come round! They were very professional to work with and had great attention to detail. I cannot fault the work and would definitely recommend them to others.
They are aware of the need for it to look good aesthetically and so always made all effort to ensure that all wires are hidden behind walls and out of view, that is a big part of what they looked at when they designed our system. They are also flexible with their timings and so it is easy to find times when they can come and do the work. I have already recommended their services to friends and would not hesitate to recommend to others.