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Privacy Policy

Data Protection Policy

We are committed to protecting and respecting your privacy, in this Data Protection Policy which takes effect on 25th May 2018, we explain how and why we collect, store, process and share your personal data. This document also explains your rights in relation to the personal data you give us. If you have any questions relating this Data Protection Policy, please contact:

Address: Unit 3, Stratford Workshop, Burford Road, London E15 2SP, United Kingdom

Telephone: 020 3239 3503

E-mail: info@smartspacegroup.co.uk

Smart Space Shop Ltd (company number 09934513) is the “data controller” of any personal data it may collect and hold about you, unless we inform you otherwise.

 

1. What personal data do we collect?

1.1 What are personal data?

‘Personal data’ are those data that can lead to identification of you, directly or indirectly. Personal data includes such information as your full name, an identification number, location data or an email address.

1.2 Type of personal data we collect.

The personal data we collect from you directly can include your:

a. name,

b. billing and delivery address,

c. e-mail address,

d. mobile/landline telephone number,

and other information you give us when you contact us.

We also collect transaction information about products you purchase, prices, and your method of payment. Situations in which you provide us with information could include purchasing products in our shops, using our online services, requesting to receive marketing or other communications, etc.

1.3 Data we collect when you visit our website.

To host our website, we use a third-party service, WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site. We do that to monitor effectiveness of the site and to help us improve it. For more information about how WordPress processes data, please see Automattic’s privacy notice by following this link: https://automattic.com/privacy.

To monitor website performance, we use Google Analytics. We collect standard internet log information and details of visitor behaviour patterns. This information is processed in the way that it those not identify you.

1.4 Use of cookies.

We do use cookies on our website. If you do not wish to consent you can adjust the settings on your computer to decline any cookies. This can easily be done by activating the reject cookies setting on your internet browser.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your computer and stored on your computer’s hard drive. This information is processed in the way that it those not identify you, it is purely statistical data.

 

2.When do we collect your personal data?

a. When you contact us in person, over the phone, by email, by contact form on our website or by post.

b. When you access our website; our website uses cookies, to find out more about the use of cookies and how you can manage them, please see the point above.

c. When you engage with us on social media.

d. When you create an account.

e. When you buy products from us.

 

3.What are legal bases for processing your personal data?

3.1 Processing personal data without your explicit consent.

We will not use your data for any other purpose then those listed below, unless you will give us your permission to do so.

To perform a contract.
We use your personal data to perform a contract or to take actions that you requested prior to entering into a contract (i.e. to provide you with quotation, to deliver services or products, to take a payment, to communicate with you regarding those services and to answer your questions and comments).

The lawful basis we are relaying on with the actions described above is the right to process personal information to perform a contract.

To comply with legal obligations.
In some cases, we are obligated by law to process your personal data to comply with legal obligation (such as if we receive a legitimate request from a law enforcement agency).

For legitimate interest.
We may use your personal data in our legitimate interest as a business (i.e. to inform you about expiring guarantee or relevant to you upgrade, to measure customer satisfaction, and troubleshoot customer issues).

The lawful bases for the processing described above is the legitimate interest, we will always make sure to balance these interests against your rights and freedoms.

3.2 Processing personal data that require your consent.

If we would like to process your data for other specific purpose, we will ask for your consent in the clear manner and we will not use it for any other purpose.

 

4.Who do we share your personal data with?

In order for us to provide our services to you, we share your personal data with our trusted service providers described below. We will never sell any of your personal data to a third party.

When you purchase products from us we might share your personal information with our trusted third-party providers such as delivery companies, payment gateways, manufacturers, insurers, delivery couriers and service technicians. We may share information with fraud prevention agencies, or if we necessary, share information in order to exercise or protect our legal rights, users, systems or services.

When you make a purchase, you will be transferred to one of our secure payment gateways; SagePay, Amazon or PayPal. Smart Space Shop does not have access to your Credit or Debit Card details at any time, these details are stored by our payment gateways. In order to authorise your payment one of our trusted staff must log onto a secure system and this is done on the day of dispatch. Smart Space Shop can only authorise the amount of your order, once the payment is claimed we are unable to authorise any further funds.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed, and your credit rating will not be affected.

We may need to disclose your personal data to our insurers where we believe that it is required under our contractual relationship with our insurance provider to do so.

In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

 

5.Your rights.

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

a. have your data processed fairly, lawfully and in a transparent manner;

b. have your data processed only for specified, explicit and legitimate reasons as stated in this data protection policy;

c. require us to correct any mistakes and make necessary updates in your personal data;

d. have your data kept for no longer than necessary in a secure manner.;

e. access personal data we hold about you;

f. require us to delete personal data concerning you in certain situations;

g. request that we transfer your personal data to you or another service provider in a simple, structured format;

h. object at any time to processing of your personal data when the basis of processing is consent; and

i. object in certain other situations to our continued processing of your personal data;

You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-the-public. You also have the right to complain about our use of personal data to the ICO. You can do these by contacting the ICO via their website https://ico.org.uk/concerns.

If you would like to speak to us in relation to any of your rights, please contact us.

We want to ensure that all the information we have about our clients is factually correct and up to date. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it.

 

6.Security and retention of your personal data.

Security of your personal data          .
We take the security of your personal data very seriously. We have policies and measures to keep your data secure. Our transaction information system, like our payment system, utilises Secure Socket Layer (SSL) technology with 256bit encryption, making it virtually impossible for any unauthorised parties to gain access to any information that you send to us. We provide Geo Trust certificated SSL services to give you complete peace of mind when shopping with us.  Your data is protected and only accessible by employees who need it to carry out their job responsibilities. We also ensure that there are physical security measures in our office which unable access to your personal data by other parties.

Retention of your personal data.
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Data Protection Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

 

7.Changes to this Privacy Policy.

We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This Privacy Policy was last updated on 24th May 2018.

 

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